FAQs

SCHEDULE  

What are the dates and schedule of the Brisbane International?

29 December 2024 – 5 January 2025, a provisional schedule can be found here. 

How many matches are played at Pat Rafter Arena in each session?

The schedule for each day’s matches is posted on this website the night before they occur. The number of matches is determined by the Tournament Referee and is subject to change.

Can I come and watch qualifying?

Qualifying will run from 27–28 December 2024. Entry to the Queensland Tennis Centre during Qualifying is free.

I want to see a particular player in action. When are they playing?

The Brisbane International is an elimination tennis tournament. Tickets are sold to sessions of the Brisbane International, rather than to watch a particular match or player, so it is not possible to purchase tickets in advance for a specific player.

As it is an elimination tournament, a schedule for each day cannot be announced until the night prior. You can find the schedule and order of play on the Brisbane International website. Remember, the schedule and order of play is subject to change at any time. Tennis tournaments are, at times, unpredictable and unavoidable events can occur. It all adds to the thrill and suspense of the Brisbane International.

FACILITIES  

How do I get to the Brisbane International?

There are multiple options to get to the Brisbane International, including bus, car, or rideshare/taxi. For more information on these transportation options and parking, please visit our Getting There webpage.

Is there a cloakroom?

The Queensland Tennis Centre will have cloak room facilities available at each of the main public entries to the venue. See the event map for the locations. These facilities will close half an hour after the conclusion of the last match of the day.

Are there parent rooms available?

The Queensland Tennis Centre has several parent rooms available throughout the precinct. See the event map for the locations.

How do I claim lost property?

All lost property will be stored at the Information Booth on the day it is handed in. The event can be contacted at [email protected] to claim lost property on subsequent days or post-event. Lost property is held for 1 month after the conclusion of the event, when it is then donated to charity or disposed of.

Is the Brisbane International a cashless event?

Yes, the Brisbane International is a cashless event. All catering, merchandise and ticketing outlets on site accept EFTPOS.

Can I access free public wi-fi while on site?

There is currently no public Wi-Fi available at the Queensland Tennis Centre.

FOOD & DRINK 

Can I buy food and drink at the event?

There will be a variety of food and drink offerings available at the Queensland Tennis Centre, including coffee, hot food, salads, ice creams and a variety of bars. There will be an offering to suit all tastes.

Is there free drinking water at the Queensland Tennis Centre?

There are several water bubblers throughout the precinct for refilling water bottles. See the event map for the locations.

Can I bring my own food and drinks to the event?

Patrons are permitted to bring their own food and drink to the Brisbane International, provided no items on the following prohibited items list are included (i.e. alcohol or glass).

PROHIBITED ITEMS   

For the comfort and safety of patrons and players the following items are not allowed into the Queensland Tennis Centre:

All promotional, commercial, political, religious or offensive items of whatever nature including, but not limited to, clothing, banners, signs, symbols and leaflets are prohibited and may not be used for display purposes or brought into the Queensland Tennis Centre and its surrounding precinct

Note: prams and strollers are not permitted in seating areas.

A full list of prohibited items can be found here.

Can I bring a camera to the event?

Cameras are permitted, as long as their focal length is less than 200mm. No video cameras or handy cams are permitted (refer to the above prohibited items list).

Images of the Brisbane International taken with a camera, mobile phone, or other wireless device cannot be used for any purpose other than for personal purposes. You cannot sell, license or otherwise commercially exploit photographs. Flash photography is not permitted in seating areas.

Publishing video footage or sound recordings of the Brisbane International longer than one minute is forbidden (including sharing to social media).

Can I smoke or vape at the Queensland Tennis Centre?

The Queensland Tennis Centre is a non-smoking and vaping venue. There are limited designated smoking areas available outside the venue. Please ensure you scan out of the venue to ensure re-entry is permitted. Please note that Queensland law prohibits smoking within five meters of non-residential building entrances.

Can I bring a bag with me?

All bags are subject to a safety and security search upon entry.

For the safety and comfort of all patrons, any item or bag that is too large to fit under a seat cannot be brought into the Queensland Tennis Centre. A limit of one bag per person applies.

HEALTH, SAFETY & SECURITY 

Is there first aid on site?

First Aid will be available on site, located near Door 8 of Pat Rafter Arena. All staff and volunteers can contact first aid to respond if required.

What safety measures are in place?

Tennis Australia and the Queensland Tennis Centre take the safety and security of all guests at our events very seriously. As such, you will be subjected to security checks upon entry to the precinct and will be asked to comply with the direction of security guards, staff and the Queensland Police when on site if required.

How do I report an issue or disturbance during the event?

Security guards, event staff and Queensland Police are posted all around the precinct during the event and are well equipped to respond to any reports of issues or disturbances. All reports are taken seriously and will be acted upon promptly.